FAQ

FAQ

Frequently Asked Questions

The Monsieur Helder Hotel team presents its frequently asked questions. It is composed of the questions most frequently asked by our customers. If you do not find the answer to your question, please contact our team who will be happy to answer you.

Is it possible to request a specific room number?

You can request a specific room number, however depending on availability we cannot guarantee that the room will be available. Therefore, please request in advance.

Does my room have a safe?

Yes, all rooms at Monsieur Helder are equipped with a safe.

Is it possible to request an extra bed in my room?

No, it is not possible to request an extra bed. You can book triple or family rooms. However, it is possible to request a cot in some room categories.

Is it possible to bring a guest back to my room?

You can have a guest in your room if the number of persons in the room does not exceed the maximum capacity. However, if an extra person is staying in your room, they must go to reception and if they are staying in the hotel, they must pay the tourist tax of €1.88 per person per night.

Are there rooms with balcony?

No, none of the rooms at Hotel Mr Helder have a balcony.

Do the rooms overlook the courtyard or the street?

The rooms of Monsieur Helder overlook the courtyard or the street depending on the category

Do you provide cot for children?

A cot can be set up in your room upon request (except in classic room category) for any child up to the age of 1. From 2 years old and older, children are considered as adults so you should book the correct room category for the number of occupants.

Is the room equipped with a hairdryer?

Yes, all our rooms have a hairdryer.

Can a double room accommodate a 3-person stay?

No, however the lobby is accessible to everyone, so you can join your guests. If your guests are willing to stay, you can book an executive room.

Do you have connecting rooms?

Yes, Hotel Monsieur Helder has connecting rooms.

Does the hotel offer smoking rooms?

Smoking is strictly forbidden in the hotel. If you smoke, we may charge you cleansing fee of up to 100 Euros. Our hotel has a terrace and some of our rooms also have balconies where smoking is allowed.

Is it possible to get a refund for a non-cancellable, non-refundable offer?

No, the rate is not refundable.

Is the rate indicated per person or per room?

The rate is indicated per room. However, a tourist tax of 1.88€ per night per person is to be paid at the reception. Payment can be done upon check-in or in advance through a secure payment system.

A pre-authorization for the first night will be blocked and the amount will be debited 4 days before your arrival in our hotel. This amount will be released at the time of check-out. It will take between one to five working days to have it back on your bank account.

Is breakfast included to the room rate?

It depends on the offer.

Which credit cards are accepted?

The following cards are accepted: Master, Visa, Maestro, American Express. Cash is also accepted. However, it is not possible to pay by check.

Are taxes included?

Yes, all taxes are included except the tourist tax to be paid at check-in.

What is the cancellation policy of EKTA Hotel?

The cancellation policy of Monsieur Helder depends on the hotel rate booked.

How do I cancel or change my reservation?

When you book directly through our website, you will receive an e-mail of confirmation. Instructions to update your stay are detailed in the e-mail (based on your booking policy).

If you have booked through a third-party, we invite you to contact the platform in order to edit your booking.

Why am I being charged for the first night?

A pre-authorisation is made within 7 days of the first night's stay as a guarantee (the amount is blocked on your account but not debited). In case of damage to the room or unpaid extras, this amount will be debited. Otherwise, the amount will be released at check-out. The amount will then be available within 3 to 5 working days (depending on your bank's regulations).

What are the check-in and check-out time?

Check-in time is from 3PM and check-out is available until 12PM on the day you are leaving. If you wish to get your room prior the check-in time, please let us know by e-mail with your booking reference (upon availability). Late check-out is available for an additional charge of 70 Euros.

Is it possible to arrive earlier or to extend my stay?

Upon availability, we will be pleased to welcome you prior your initial arrival date or to enjoy a longer stay (with an additional charge). Please remember to call the reception in advance.

Which languages are spoken at the Front Desk?

Our Front Desk team is happy to help you in several languages: French, English, Italian, Arabic, Spanish, Dutch and Portuguese.

Is the hotel adapted for people with disabilities?

No, the Monsieur Helder has no accesses for disabled persons.

Is the hotel equipped to welcome guests with other forms of disabilities?

Yes, the staff of the hotel is trained to welcome guests with other forms of disabilities such as visual impairment, hearing impairment etc.

Are pets allowed in the hotel?

Unfortunately, pets are not allowed in our hotel.

Is there a lift in the hotel?

Yes, there is a lift to all floors of the hotel.

Is there a restaurant in the hotel?

Yes, the hotel shares its lobby with Wild & The Moon. A vegetarian restaurant, in love with real taste, offering cold-pressed juices, original smoothies, an organic and gluten-free menu, daring salads, and Kodama teas.

As for breakfast, there are two options. The Wild & The Moon breakfast with for example the "Better than botox" juice, or the "Protein shake" smoothie, all gluten free. But you can also have a French breakfast in your room. Crunchy bread, sweet jams, butter and hot chocolate: all with plenty of gluten. Because it's not a diet, but a way of life.

Also, if needed, our concierge can suggest the best restaurants in Paris.

Does the hotel have a bar?

No the hotel does not have a bar.

Is it possible to leave my luggage at the reception?

Yes, we have a free luggage service. You can leave your luggage there and pick it up later.

Does the hotel have a car park?

No, our hotel does not have a parking. You will find the Saemes Parking Meyerbeer Opéra 100 meters from the hotel.

Does the WiFi is provide in the hotel?

Yes, you will have free WiFi access throughout the hotel.

Is there a business center in the hotel?

Unfortunately, we do not have any closed meeting spaces. However, you can go to the Wild and The Moon to work in peace and enjoy its many products. You can also work in the rooms which all have a desk.

Does the hotel have a concierge service?

Yes, our staff at reception will be happy to help you during your stay at the EKTA.

Does the hotel have a dry-cleaning service?

Yes, we offer dry cleaning service (with an external provider). If you hand in your laundry at the reception before 9:00AM, you will be able pick it up the next day. Do not hesitate to contact reception for further information.

Does the hotel have a babysitting service?

Yes, we can offer a babysitting service upon request. Please contact the reception for more information.

Do you provide towels?

Yes, towels are provided in your room.

Where can I find an adapter?

You have international plugs in each room. If you need more, please contact the reception.

Where exactly is the Hôtel Monsieur Helder located in Paris?

Our boutique hotel is located at 4 Rue du Helder, in Paris’s 9th arrondissement. This ultra-central location puts you just a few minutes’ walk from the Opéra Garnier, the legendary Galeries Lafayette, Boulevard Haussmann, and Place de la Madeleine.

Is there a taxi rank near the hotel?

Yes, the nearest taxi rank is 5 minutes away from the hotel.

What are the nearest metro / train stations?

Station Opéra : Metro Lines 3 - 7 - 8

Station Richelieu - Drouot : Metro Lines 8 - 9

Staion Auber : RER A

Haussmann Saint-Lazare : RER E

Can I benefit from an airport/station shuttle?

Yes, you can ask the reception to organize your shuttle, we can book it for you according to a price list available at the reception.

What is the price of a taxi from the airport?

From Charles de Gaulle Airport (CDG) the average price of non-booked taxi drive is around 60Euros.

From Orly Airport the average price of non-booked taxi drive is around 40€.

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