FAQ
FAQ
Frequently Asked Questions
The Monsieur Helder Hotel team presents its frequently asked questions. It is composed of the questions most frequently asked by our customers. If you do not find the answer to your question, please contact our team who will be happy to answer you.
You can request a specific room number, however depending on availability we cannot guarantee that the room will be available. Therefore, please request in advance.
Yes, all rooms at Monsieur Helder are equipped with a safe.
No, it is not possible to request an extra bed. You can book triple or family rooms. However, it is possible to request a cot in some room categories.
You can have a guest in your room if the number of persons in the room does not exceed the maximum capacity. However, if an extra person is staying in your room, they must go to reception and if they are staying in the hotel, they must pay the tourist tax of €1.88 per person per night.
No, none of the rooms at Hotel Mr Helder have a balcony.
The rooms of Monsieur Helder overlook the courtyard or the street depending on the category
A cot can be set up in your room upon request (except in classic room category) for any child up to the age of 1. From 2 years old and older, children are considered as adults so you should book the correct room category for the number of occupants.
Yes, all our rooms have a hairdryer.
No, however the lobby is accessible to everyone, so you can join your guests. If your guests are willing to stay, you can book an executive room.
Yes, Hotel Monsieur Helder has connecting rooms.
Smoking is strictly forbidden in the hotel. If you smoke, we may charge you cleansing fee of up to 100 Euros. Our hotel has a terrace and some of our rooms also have balconies where smoking is allowed.
No, the rate is not refundable.
The rate is indicated per room. However, a tourist tax of 1.88€ per night per person is to be paid at the reception. Payment can be done upon check-in or in advance through a secure payment system.
A pre-authorization for the first night will be blocked and the amount will be debited 4 days before your arrival in our hotel. This amount will be released at the time of check-out. It will take between one to five working days to have it back on your bank account.
It depends on the offer.
The following cards are accepted: Master, Visa, Maestro, American Express. Cash is also accepted. However, it is not possible to pay by check.
Yes, all taxes are included except the tourist tax to be paid at check-in.
The cancellation policy of Monsieur Helder depends on the hotel rate booked.
When you book directly through our website, you will receive an e-mail of confirmation. Instructions to update your stay are detailed in the e-mail (based on your booking policy).
If you have booked through a third-party, we invite you to contact the platform in order to edit your booking.
A pre-authorisation is made within 7 days of the first night's stay as a guarantee (the amount is blocked on your account but not debited). In case of damage to the room or unpaid extras, this amount will be debited. Otherwise, the amount will be released at check-out. The amount will then be available within 3 to 5 working days (depending on your bank's regulations).
Check-in time is from 3PM and check-out is available until 12PM on the day you are leaving. If you wish to get your room prior the check-in time, please let us know by e-mail with your booking reference (upon availability). Late check-out is available for an additional charge of 70 Euros.
Upon availability, we will be pleased to welcome you prior your initial arrival date or to enjoy a longer stay (with an additional charge). Please remember to call the reception in advance.
Our Front Desk team is happy to help you in several languages: French, English, Italian, Arabic, Spanish, Dutch and Portuguese.
No, the Monsieur Helder has no accesses for disabled persons.
Yes, the staff of the hotel is trained to welcome guests with other forms of disabilities such as visual impairment, hearing impairment etc.
Unfortunately, pets are not allowed in our hotel.
Yes, there is a lift to all floors of the hotel.
Yes, the hotel shares its lobby with Wild & The Moon. A vegetarian restaurant, in love with real taste, offering cold-pressed juices, original smoothies, an organic and gluten-free menu, daring salads, and Kodama teas.
As for breakfast, there are two options. The Wild & The Moon breakfast with for example the "Better than botox" juice, or the "Protein shake" smoothie, all gluten free. But you can also have a French breakfast in your room. Crunchy bread, sweet jams, butter and hot chocolate: all with plenty of gluten. Because it's not a diet, but a way of life.
Also, if needed, our concierge can suggest the best restaurants in Paris.
No the hotel does not have a bar.
Yes, we have a free luggage service. You can leave your luggage there and pick it up later.
No, our hotel does not have a parking. You will find the Saemes Parking Meyerbeer Opéra 100 meters from the hotel.
Yes, you will have free WiFi access throughout the hotel.
Unfortunately, we do not have any closed meeting spaces. However, you can go to the Wild and The Moon to work in peace and enjoy its many products. You can also work in the rooms which all have a desk.
Yes, our staff at reception will be happy to help you during your stay at the EKTA.
Yes, we offer dry cleaning service (with an external provider). If you hand in your laundry at the reception before 9:00AM, you will be able pick it up the next day. Do not hesitate to contact reception for further information.
Yes, we can offer a babysitting service upon request. Please contact the reception for more information.
Yes, towels are provided in your room.
You have international plugs in each room. If you need more, please contact the reception.
Our boutique hotel is located at 4 Rue du Helder, in Paris’s 9th arrondissement. This ultra-central location puts you just a few minutes’ walk from the Opéra Garnier, the legendary Galeries Lafayette, Boulevard Haussmann, and Place de la Madeleine.
Yes, the nearest taxi rank is 5 minutes away from the hotel.
Station Opéra : Metro Lines 3 - 7 - 8
Station Richelieu - Drouot : Metro Lines 8 - 9
Staion Auber : RER A
Haussmann Saint-Lazare : RER E
Yes, you can ask the reception to organize your shuttle, we can book it for you according to a price list available at the reception.
From Charles de Gaulle Airport (CDG) the average price of non-booked taxi drive is around 60Euros.
From Orly Airport the average price of non-booked taxi drive is around 40€.
