Información legal

General terms of use and legal notice of the Site

The website accessible, in particular, at www.monsieurhelder.com (hereinafter: the "Site") is published by the company HOTEL MONSIEUR (hereinafter: "Hotel monsieur Helder"), a company incorporated under French law, registered in the Paris Trade and Companies Register under number Paris B 794 495 523 and whose registered office is located at 4 rue du Helder, 75009 Paris; telephone number +33 1 47 70 70 67.

Access to the Site and use of its content are subject to the terms of use described below. The fact of accessing and browsing the Site constitutes the Internet user's unreserved acceptance of the following details.

 

Publishing company: Hotel Monsieur Helder

Legal status : SASU Société par actions simplifiée à associé unique

Registered office: 4 rue du Helder, 75009 Paris, France

SIRET : 55202133900015

Share Capital : 45 000 Euros

RCS : Paris B 552 021 339

Intracommunity VAT : FR04552021339

APE Code : Hotels and similar accommodation (5510Z)

Phone: +33 1 47 70 70 67

E-mail: hotel@monsieurhelder.com

Director of publication, Legal representative : Emma Jagou

 

Webmaster/Création Site Web : MMCréation

URL: www.mmcreation.com

Company : MMCréation

Legal form: Limited liability company (SARL)

HEAD OFFICE: 32 Avenue Wagram - 75008 Paris

SIRET: 339 237 992 00047

SHARE CAPITAL: €38,112.00

RCS : 339 237 992 R.C.S. PARIS

Intracommunity VAT: FR 76 339 237 992

APE code: 6312Z

Tel : +33 1 45 74 76 00

Email : info@mmcreation.com

Hosting and Publication : OVH

URL : www.ovh.com

Company : OVH

Legal form: Simplified joint stock company (SAS)

HEAD OFFICE: 2 rue Kellermann - 59100 Roubaix - France

SIRET: 424 761 419 00045

SHARE CAPITAL: €10,069,020

RCS : Lille Métropole 424 761 419

Intracommunity VAT: FR 22 424 761 419

APE code: 6311Z

Tel : +33 9 72 10 10 07

Email : cil@ovh.net

 

Terms of use

This Site is proposed in different web languages (HTML, HTML5, Javascript, CSS, etc...) for a better comfort of use and a more pleasant graphics, we recommend you to use modern browsers such as Internet explorer, Safari, Firefox, Google Chrome, etc....

We make every effort to provide reliable information and to keep the content of the Site up to date. However, errors or omissions may occur. Users should therefore check the accuracy of the information provided, and can notify us of any modifications to the Site they deem necessary.

 

Intellectual property

The Site as a whole, as well as each of its component parts (in particular, texts, diagrams, tree structures, software, animations, images, photographs, illustrations, videos, graphic or editorial representations, logos, etc.) constitute intellectual works protected by the French Intellectual Property Code as well as by any other applicable international legislation.

The Hotel Monsieur Helder is the only party entitled (directly or through licenses or authorizations) to use the elements making up the Site, the domain names, trademarks, models, etc., as well as the images and editorial content reproduced therein.

The use of all or part of the Site, in particular by downloading, reproduction, transmission, representation or broadcasting for purposes other than consultation and use of the Site on a personal and private basis by the Internet user for non-commercial purposes, is strictly forbidden. Violation of these provisions exposes its author to the penalties provided for both by the French Intellectual Property Code, in particular for copyright infringement, and by the French Civil Code in terms of civil liability.

Photos & cinematography: ©Christophe Bielsa

The creation of any hypertext link to any of the web pages or elements comprising the Site is prohibited without the prior written authorization of Hotel Monsieur Helder, which authorization may be revoked at any time. All content, websites or other sites with a hypertext link to the Site or any of its component parts are not under the control of Hotel Monsieur Helder and the latter therefore declines all responsibility (in particular, editorial) concerning access to these websites and their content.

 

Responsibility

Hotel Monsieur Helder makes every effort to ensure to the best of its ability the accuracy and updating of the information published on the Site, the content of which it reserves the right to modify at any time and without notice.

Websites outside the Hotel Monsieur Helder Site with a hypertext link to this Site are not under the control of Hotel Monsieur Helder, which therefore declines all responsibility for their content. The user is solely responsible for their use.

 

Hypertext links

The Site provides links to other websites or other resources available on the Internet. Hotel Monsieur Helder has no means of controlling these external websites available on the Internet. Hotel Monsieur Helder is not responsible for the availability of such external sites and sources, nor does it guarantee them. It cannot be held responsible for any damage whatsoever resulting from the content of these external sites or sources, and in particular from the information, products or services they offer, or from any use that may be made of these elements. The risks associated with such use shall be borne entirely by the Internet user, who must comply with their conditions of use.

Website users, subscribers and visitors may not set up a hyperlink to the Hotel Monsieur Helder Site without the express prior authorization of Hotel Monsieur Helder.

In the event that a user or visitor wishes to set up a hyperlink to the Hotel Monsieur Helder Site, he/she should send an e-mail to the Site to request the creation of a hyperlink. Hotel Monsieur Helder reserves the right to accept or refuse a hyperlink without having to justify its decision.

 

Site availability

The Hotel Monsieur Helder makes every effort to keep the Site permanently accessible, but is under no obligation to do so. The Hotel Monsieur Helder may therefore interrupt access to the Site, in particular for maintenance or updating purposes, or for any other reason, in particular technical or editorial, without prior notice or information to Internet users, and cannot be held liable for the consequences of such interruptions, either to Internet users or to any third party.

Furthermore, Hotel Monsieur Helder shall not be held liable if Internet users are unable to access all or part of the Site due to any technical fault or problem, including but not limited to :

• Internet network failure and/or congestion,
• Failure of Internet service providers,
• Human or electrical error,
• Any malicious intervention,
• Any software or hardware malfunction,
• A case of force majeure.

 

Services provided

All the company's activities and information are presented on our Site.

Hotel Monsieur Helder endeavors to provide information on the Site that is as accurate as possible. The photographs on the Site are not contractual.

 

Cancellation or modification of a service reservation

For Accommodation Services (reservation of rooms within an Establishment or other types of accommodation), the Customer is reminded that he does not have the right of withdrawal provided for in Article L. 221-18 of the Consumer Code, and this in accordance with Article L. 221-28 paragraph 12 of the Consumer Code, which excludes this right for contracts relating to the provision of accommodation services that must be provided on a specific date or period.

For each Service reservation, the Special Conditions specify the terms and conditions for cancelling and/or modifying the reservation.

Reservations with prepayment cannot be modified and/or cancelled. Deposits (sums paid in advance) will not be reimbursed. In this case, this is mentioned in the Special Conditions.

Where permitted by the Special Conditions:

• Service reservations may be cancelled directly on the Site via the "Modify or cancel a reservation" section;
• The modification of a reservation for a Service can be made directly on the Site via the "Modify or cancel a reservation" section, or directly with the Establishment, whose telephone and other contact details are specified on the reservation confirmation sent by e-mail.

If a Service is interrupted due to the Customer's fault, the full agreed price will be collected. In the case of reservation with prepayment before the stay, no refund will be granted.

The Customer must leave the hotel room before the time indicated by the hotel. Failure to do so will result in the Customer being charged for an additional night's stay.

 

Consumer mediator

The Customer is informed by the Hotel Monsieur Helder of the possibility of having recourse, in the event of a dispute relating to these General Terms and Conditions, to a conventional mediation procedure or any other alternative dispute resolution method, under the conditions provided for in Title I of Book VI of the French Consumer Code.

Once you have referred the matter to the Hotel Monsieur Helder, and in the absence of a conclusive response within 60 days, you may refer the matter to the mediator using the contact details below or on their website. You can also find out how to contact them there.

Mediator: CM2C (cm2c.net)

Phone number: +33(0)1 89 47 00 14

Address: 14 Rue Saint Jean 75017 Paris

SIRET: N°831 213 871 00013

Legal status: Association Déclarée

• To find out how to contact the Mediation officer, click on the following link: How to report a consumer dispute to CM2C (https://www.cm2c.net/comment-nous-saisir.php)
• The Mediation officer's referral form can be accessed via the following link: Reporting a consumer dispute (https://www.cm2c.net/declarer-un-litige.php)

The Hotel Monsieur Helder also informs the Customer of the existence of a European Online Dispute Resolution platform ("RLL") to which he/she may have recourse. The Customer can access it from the following link: https://ec.europa.eu/consumers/odr/.

 

Litigation

This Site terms and conditions are governed by French law, and any dispute or litigation that may arise from the interpretation or execution thereof shall be the exclusive jurisdiction of the courts having jurisdiction over the company's registered office. The reference language for the settlement of any disputes is French.

 

Cookies

The Site may ask you to accept cookies for statistical and display purposes. A cookie is a piece of information deposited on your hard disk by the server of the site you are visiting. It contains several pieces of data that are stored on your hard disk in a simple text file that a server accesses to read and record information.

Hotel Monsieur Helder uses these cookies to enable you to share content on social networks, to provide you with advertising offers in line with your tastes and to find out which pages of the Site you have visited and how often. This information is used exclusively for internal statistical purposes, in order to improve the quality of the services offered to you, to make the Site more user-friendly and to offer you tailored and personalized services the next time you visit the Site.

To disable cookies, we invite you to click on the "help" tab of your browser or read the information that accompanies your browser software.

Some parts of this Site cannot be used without accepting cookies.

 

Personal data

In general, you are not required to provide us with your personal data when you visit our Site.

However, there are certain exceptions to this principle. Indeed, for certain services offered by our Site, you may be required to provide us with certain data such as: your name, the name of your company, your e-mail or postal address, and your telephone number or any other information. This is the case when you fill in the online form in the "contact" section, or when you complete a reservation.

In all cases, you can refuse to provide your personal data. In this case, you will not be able to use the Site's services, in particular to complete your reservation or to use the contact form to answer your question.

The databases are protected by the provisions of the law of July 1, 1998, transposing the directive 96/9 of March 11, 1996, relating to the legal protection of databases.

You can find all information about the General Data Protection Regulation of the Monsieur Helder Hotel here.

 

List of opposition to the telephone discharge

In accordance with article L.223-2 of the French Consumer Code, consumers who do not wish to be the subject of commercial prospecting by telephone can register, free of charge, on a telephone canvassing opposition list. This list is accessible via the following website: www.bloctel.gouv.fr.